Helpdesk
Find answers to frequently asked questions below.
🔐 Account & Login Issues
How do I create an account?
Click on "Sign Up," enter your email, set a password, and verify your account.
I forgot my password. How can I reset it?
Click "Forgot Password" on the login page, enter your email, and follow the reset link.
How do I change my email or username?
Go to Account Settings, update your email/username, and save the changes.
My account is locked. What should I do?
Contact Support or wait for the temporary lock to expire.
🖥 Platform Usage & Features
How do I submit a coding challenge?
Write your code in the editor, select a language, and click "Submit."
What programming languages are supported?
We support Python, Java, C++, JavaScript, and more. Check the Languages section.
How do I view my submission history?
Go to Profile > Submissions to view past attempts and results.
How can I track my progress?
Use the Dashboard to see solved problems, ranking, and achievements.
Are there any time limits for solving problems?
Regular challenges have no time limits, but contests do. Check contest rules.
🏆 Coding Challenges & Contests
How are coding problems categorized?
Problems are categorized by difficulty (Easy, Medium, Hard) and topics (DSA, Algorithms).
Can I see solutions after submitting my code?
Yes, once you submit a correct solution, you can view discussions and editorial solutions.
What happens if I submit the wrong solution?
You can reattempt it with no penalties unless it's a timed contest.
How do leaderboards work?
Leaderboards rank users based on correctness, execution time, and participation in contests.
How do I register for contests?
Visit the Contests section and click Register before the deadline.
⚙ Compiler & Code Execution Issues
Why is my code not running?
Check for syntax errors, missing inputs, or incorrect function definitions.
What does a runtime error mean?
It usually indicates an invalid operation, such as division by zero or accessing out-of-bounds elements.
Why is my code exceeding the time limit?
Your solution may not be optimized. Consider using efficient algorithms and data structures.
How do I debug my solution?
Use print statements, check for edge cases, and test with sample inputs.
What should I do if the output differs from my expected result?
Verify logic, test different cases, and check for integer/float precision issues.
💳 Payment & Subscription
What are the available subscription plans?
We offer Free, Pro, and Premium plans. Check the Pricing page for details.
How do I cancel my subscription?
Go to Settings > Subscription and click Cancel Plan before renewal.
Are refunds available?
Refunds depend on the policy. Contact support within the refund window.
💬 Community & Discussion Forums
How can I ask a question in the discussion forum?
Go to the Discussion tab on a problem page and post your query.
What are the rules for posting in the forum?
Be respectful, avoid spam, and provide clear questions with code snippets if needed.
How do I report inappropriate behavior?
Click the Report button on a comment or contact Support.
🛠 Technical Support & Bug Reporting
How do I report a bug?
Go to Help & Support, describe the issue, and attach screenshots if possible.
The platform is not loading properly. What should I do?
Clear your browser cache, disable extensions, or try a different browser.
How do I clear my browser cache for better performance?
Press Ctrl + Shift + Delete, select "Cached images and files," and click "Clear."